An urgent need in American health care is improving quality and efficiency while controlling
costs. One promising management approach implemented by some leading health care …

Crucial transitions in cancer—including tumor initiation, local expansion, metastasis, and
therapeutic resistance—involve complex interactions between cells within the dynamic tumor …

The Simons Foundation Autism Research Initiative (SFARI) has launched SPARKForAutism.org,
a dynamic platform that is engaging thousands of individuals with autism spectrum …

Excellent service is the foundation for services marketing, contend Leonard Berry and A.
Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of …

Excellence in customer service is the hallmark of success in service industries and among
manufacturers of products that require reliable service. But what exactly is excellent service? It …

Quality of service is becoming an increasingly important differentiator among competing
businesses in the retail sector. Development and potential applications are described of a …

Relationship marketing is an old idea but a new focus now at the forefront of services
marketing practice and academic research. The impetus for its development has come from the …

If service quality relates to retention of customers at the aggregate level, as other research
has indicated, then evidence of its impact on customers’ behavioral responses should be …

A study measured customer assessments of service quality for 3 types of services-telephone
repair, retail banking, and insurance. SERVQUAL, an instrument for measuring customer …

Background A safe and efficacious vaccine against severe acute respiratory syndrome
coronavirus 2 (SARS-CoV-2), if deployed with high coverage, could contribute to the control of …